SHIPPING POLICY

Physical goods 
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. 

Digital Delivery 
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your Ebook via Email within 24 hours.

Domestic Orders
We will attempt to dispatch your goods within 1-2 working days; however on the very rare occasion that goods are unavailable or items run out of stock you will be updated and delivery may take a little longer. In normal circumstances please expect delivery to take between 1-5 business days (depending on your location).

Please note that we can not be held responsible for items that are left unattended by Australia Post, Star Track or other courier services through ‘Safe Drop’ or with ’Authority to leave’ or similar. Once an item states ‘Delivered’ on our tracking system, you must take up any enquiries with Australia Post, Star Track or the courier service utilised directly as we have limited information at this point. If you have issues with parcels that have been stolen on your property even when left in a location deemed to be ‘Safe’ by a courier we recommend getting the parcel delivered to an alternate or work address where you know someone will be home.

We are not to be held responsible for items that are damaged or lost by Australia Post, Star Track or the courier service in transit due to neglect or damage by their postal handling.

We can not be responsible if an item is delivered to the wrong address due to incorrect entry from the customer. This must be taken up with Australia post, Star Track or the courier service, as it is unfortunately out of our hands.

If an order is not picked up from the post office or sent to an incorrect address and it is returned to us (the sender) the customer will be charged the shipping cost to re-send it to the customer. If the customer requests a refund at this stage the refund will be offered Minus the shipping fee charged to Daring to Dream Australia and also any return to sending fees incurred, this is inclusive even if the customer received free shipping at the checkout. 

If you wish to query a delivery please contact us at info@daringtodream.com.au

International Orders
Please note although most of international orders make it through customs without any issues, from time to time we are unable to control custom clearance for any products purchased outside of Australia. We recommend to check with customs before ordering. We are not responsible for the products incurring any extra fees/ duty or taxes at customs and/or if an item doesn’t clear customs. If the item is returned to us the customer will be entitled to receive a refund on the products minus any shipping fees and return shipping costs to Daring to Dream Australia. This is inclusive even if the customer received free shipping at the checkout. 

If the order is returned to Daring to Dream Australia and more than 30 days pass from the order date and correspondence has not been returned from the customer we will default to a refund minus shipping and return fees. 

If you wish to query a delivery please contact us at info@daringtodream.com.au

Same Day Shipping
Please note although we try to push out all orders placed before 2pm Monday – Friday, there may be on the very rare occasion some exceptions due to higher than anticipated volume. In this instant we will try and let the customers know but appreciate your patience and if it doesn’t make the 2pm cutoff it will be sent out the next business day.

FOLLOW OUR JOURNEY AROUND AUSTRALIA

All content is copyright © 2020 Daring to Dream Australia. Please read our Terms of Service, Privacy Policy, Shipping Policy & Refund Policy.

E: info@daringtodream.com.au
P: 0437 368 022 

ABN: 68 201 691 183

E-COM LOGOS